Terms of Service

By creating an account, accessing, or using the Diligenco platform in any manner, you ("User," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy, which is incorporated into these Terms by reference. If you are using Diligenco on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and all references to "you" shall include both you individually and that organization.

If you do not agree to these Terms, you may not access or use the Diligenco platform. We reserve the right to modify these Terms at any time. When we make material changes, we will provide notice as described in our Privacy Policy. Your continued use of the platform after the effective date of any changes constitutes your acceptance of the revised Terms.

Diligenco accounts are provisioned manually following a live demonstration session. By participating in that session and accepting a provisioned account, you also agree to these Terms in their entirety.

Diligenco provides an AI-powered due diligence platform designed for use by financial professionals engaged in private market investment activity. The platform enables users to upload deal-related documents — including confidential information memoranda, financial statements, management presentations, and supporting schedules — and receive structured analytical outputs generated through a combination of document parsing, structured data extraction, financial calculation, and AI-assisted analysis.

The Diligenco platform includes features such as document ingestion and parsing, financial metric extraction and normalization, risk signal identification, deal workspace management, and the generation of structured analytical summaries. The specific features available to a given user depend on their subscription plan and any customizations agreed upon during onboarding.

Diligenco reserves the right to modify, suspend, or discontinue any aspect of the platform at any time, with or without notice. We will make reasonable efforts to provide advance notice of material changes to platform functionality. We are not liable to you or any third party for any modification, suspension, or discontinuation of services.

Access to Diligenco requires a registered account. Account registration is completed by Diligenco on your behalf following a completed demo session and your agreement to these Terms. You are responsible for ensuring that the account information we hold for you — including your name, firm name, and email address — remains accurate and current. You may update this information at any time through your account settings or by contacting us.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to use a strong, unique password and to enable any multi-factor authentication options we make available. You must notify us immediately at privacy@diligen.co if you become aware of any unauthorized use of your account or any other security breach.

Accounts are issued to named individuals and are non-transferable. You may not share your login credentials with colleagues, contractors, or any other individuals. Organizations requiring access for multiple team members should contact us to discuss team account arrangements. Unauthorized sharing of account access may result in immediate account suspension.

Diligenco is offered on a subscription basis. Subscriptions are available on monthly and annual billing cycles. The specific plan, pricing, and features applicable to your subscription are set out in the order form or proposal agreed upon during your onboarding process. In the event of any conflict between these Terms and a separately executed order form, the order form shall control with respect to the specific terms stated therein.

Monthly subscriptions renew automatically on the same calendar date each month unless cancelled at least 5 business days before the next renewal date. Annual subscriptions renew automatically on the anniversary of the subscription start date unless cancelled at least 30 days before the renewal date. We will send a renewal reminder to the email address associated with your account prior to each annual renewal.

You may cancel your subscription at any time through your account settings or by contacting us at legal@diligen.co. Cancellation takes effect at the end of the current billing period. You will retain access to the platform until the end of the period for which you have paid, and no prorated refunds will be issued for mid-period cancellations unless otherwise required by applicable law or agreed in writing.

We reserve the right to modify subscription pricing with 60 days' advance written notice. If you do not agree to a price change, you may cancel your subscription before the new pricing takes effect. Continued use of the platform after a price change takes effect constitutes acceptance of the new pricing.

Subscription fees are billed in advance of each billing period. Payment is processed through our third-party payment processor using the payment method you provide during account setup. By providing a payment method, you authorize Diligenco to charge that method for all subscription fees due under your plan, including automatic renewal charges.

All fees are stated and charged in US dollars. You are responsible for any applicable taxes, bank fees, or currency conversion charges associated with your payment. If your payment method fails, we will attempt to charge it again within 3 business days. If payment cannot be collected after two attempts, we reserve the right to suspend your account until payment is received. We will notify you via email if your payment fails.

Diligenco does not issue refunds for subscription fees that have already been charged, except where required by applicable consumer protection law or expressly agreed in writing. If you believe you have been charged in error, please contact us at legal@diligen.co within 30 days of the charge and we will investigate and respond within 10 business days.

Diligenco is a professional tool intended exclusively for use in connection with legitimate private market investment activity, mergers and acquisitions due diligence, and related financial analysis. You agree to use the platform only for lawful purposes and in accordance with these Terms.

You may not use the Diligenco platform to: upload documents that you do not have the legal right to share; attempt to circumvent the platform's access controls or security measures; probe, scan, or test the vulnerability of any Diligenco system or network; introduce malicious code, viruses, or harmful data into the platform; reverse engineer, decompile, or disassemble any part of the platform; or use the platform in any manner that could damage, disable, or impair our infrastructure or interfere with any other user's experience.

You may not use Diligenco to process documents in connection with transactions that are illegal under applicable law, to facilitate fraud, to launder money, or to engage in market manipulation. You may not resell, sublicense, or otherwise provide access to the platform to third parties without our prior written consent.

We reserve the right to investigate suspected violations of this Acceptable Use Policy and to suspend or terminate any account found to be in violation, without prior notice. We may also refer violations to appropriate law enforcement authorities.

The analytical outputs produced by Diligenco — including but not limited to extracted financial metrics, normalized figures, risk flags, comparison analyses, and narrative summaries — are generated through a combination of automated document parsing, structured extraction, financial calculation, and AI-assisted reasoning. These outputs are provided for informational and analytical assistance purposes only.

Diligenco does not guarantee the accuracy, completeness, timeliness, or fitness for any particular purpose of any AI-generated output. AI systems can and do make errors, including errors in numerical extraction, financial calculation, and analytical interpretation. Outputs may reflect errors present in source documents, limitations in document parsing, or inherent limitations of AI models used in generating the analysis.

All outputs produced by Diligenco must be independently reviewed and verified by a qualified professional before being relied upon for any investment decision, underwriting determination, credit assessment, or other consequential purpose. You assume all risk associated with your use of or reliance on any output produced by the platform.

To the fullest extent permitted by applicable law, Diligenco disclaims all warranties — express or implied — with respect to the accuracy or reliability of platform outputs, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.

The Diligenco platform is an analytical software tool. Nothing on the platform, in any output it generates, or in any communication from Diligenco or its employees constitutes investment advice, a recommendation to buy or sell any security or asset, an offer to enter into any transaction, or a solicitation of any investment.

Diligenco, Inc. is not a registered investment advisor, broker-dealer, investment company, or financial planner under any applicable law. We do not hold, and do not represent that we hold, any license or registration that would permit us to provide investment advice to any person or entity.

Investment decisions involve significant risk, including the possible loss of principal. All investment decisions should be made based on your own independent assessment and, where appropriate, in consultation with qualified financial advisors who are familiar with your specific circumstances and investment objectives. The existence of an analytical output from Diligenco does not reduce, modify, or transfer any responsibility that you bear for the investment decisions you make.

Nothing on the Diligenco platform, in any output it generates, or in any communication from Diligenco or its employees constitutes legal advice, accounting advice, tax advice, or any other form of professional advice regulated by applicable law. Diligenco is not a law firm, accounting firm, or tax advisory firm, and no attorney-client, accountant-client, or similar professional relationship is created by your use of the platform.

Any outputs that touch upon legal, accounting, or tax matters — such as summaries of contractual provisions, normalized accounting adjustments, or observations about financial statement presentation — are provided purely as analytical observations to assist your own review. They do not constitute professional opinions and should not be treated as such. You should consult qualified legal and accounting professionals for advice on any matter that requires professional judgment or is subject to professional regulation.

The Diligenco platform — including its software, algorithms, user interface, design, branding, analytical models, documentation, and all other technology and content developed by Diligenco — is the exclusive intellectual property of Diligenco, Inc. and is protected by applicable copyright, trademark, patent, trade secret, and other intellectual property laws. Nothing in these Terms grants you any ownership interest in or license to Diligenco's intellectual property beyond the limited right to use the platform as expressly set forth herein.

You retain all ownership rights in and to the documents you upload to the Diligenco platform. By uploading a document, you grant Diligenco a limited, non-exclusive, royalty-free license to access, process, and analyze that document solely for the purpose of providing the services you have requested. This license does not extend to any other use, including the use of your documents to train AI models or to derive competitive intelligence about your firm or its deal activity.

The analytical outputs generated by Diligenco based on your uploaded documents are provided to you for your use. You may incorporate these outputs into your own work product, subject to the AI Output Disclaimer in Section 7 above. You may not represent AI-generated outputs as having been prepared entirely by a human analyst in any context where such a representation would be misleading or material to the intended audience.

We understand that the documents uploaded to Diligenco — deal documents, financial data packages, management presentations, and similar materials — are highly confidential. Diligenco treats all uploaded documents as confidential information belonging to you and will not disclose the contents of those documents to any third party except as set out in our Privacy Policy and these Terms.

Our employees and contractors with access to customer data are bound by confidentiality obligations. Access to your deal documents within our organization is restricted on a need-to-know basis and is limited to personnel required to maintain, support, or improve the platform.

You represent and warrant that you have the right to share with Diligenco all documents and information that you upload to the platform. If you have received documents under a non-disclosure agreement or other confidentiality arrangement, it is your responsibility to ensure that sharing those documents with Diligenco is permitted under the terms of that arrangement. Diligenco is not responsible for any breach of confidentiality obligations owed to third parties that may result from your decision to upload documents to the platform.

To the fullest extent permitted by applicable law, Diligenco and its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages — including but not limited to loss of profits, loss of revenue, loss of data, or loss of goodwill — arising out of or in connection with your use of or inability to use the platform, even if Diligenco has been advised of the possibility of such damages.

In no event shall Diligenco's total aggregate liability to you for all claims arising out of or related to these Terms or your use of the platform exceed the greater of (i) the total amount paid by you to Diligenco in the twelve months preceding the event giving rise to the claim, or (ii) one hundred US dollars ($100.00).

The limitations set forth in this section shall apply regardless of the form of the action, whether in contract, tort (including negligence), strict liability, or otherwise, and shall apply even if any limited remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain types of damages, so these limitations may not apply to you in full.

You agree to indemnify, defend, and hold harmless Diligenco, Inc. and its officers, directors, employees, agents, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (i) your use of the platform; (ii) your violation of these Terms; (iii) your violation of any applicable law or regulation; (iv) any content or documents you upload to the platform; or (v) any claim by a third party that your use of the platform infringed their rights.

Diligenco reserves the right to assume exclusive control of the defense of any claim for which you are obligated to indemnify us, at your expense. You agree to cooperate fully with Diligenco in the defense of any such claim and not to settle any such claim without Diligenco's prior written consent. This indemnification obligation will survive the termination of your account and these Terms.

Either party may terminate these Terms at any time. You may terminate by cancelling your subscription and deleting your account as described in Section 4. Diligenco may terminate your account and these Terms at any time for any reason with 30 days' written notice, or immediately in the event of a material breach of these Terms that is not cured within 10 days of written notice of such breach.

We reserve the right to suspend your access to the platform immediately and without prior notice if we reasonably believe that: your account has been compromised; you are engaging in activity that violates our Acceptable Use Policy; your continued use poses a security risk to other users or to our infrastructure; or you have failed to pay subscription fees when due.

Upon termination of your account for any reason, your right to access and use the platform ceases immediately. We will handle your data in accordance with the retention practices described in our Privacy Policy. Sections of these Terms that by their nature should survive termination — including Sections 7, 8, 9, 10, 12, 13, and 15 — shall survive the termination of your account.

These Terms and any dispute arising out of or related to them or your use of the Diligenco platform shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of law principles.

Any legal action or proceeding arising under or relating to these Terms shall be brought exclusively in the federal or state courts located in the State of Delaware, and each party hereby irrevocably consents to the personal jurisdiction and venue of those courts. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, the remaining provisions shall continue in full force and effect. The failure of Diligenco to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. These Terms, together with our Privacy Policy and any applicable order form, constitute the entire agreement between you and Diligenco with respect to the subject matter hereof.

If you have questions about these Terms of Service, wish to report a violation, or need to contact our legal team for any reason, please reach out to us at:

We aim to respond to all legal inquiries within 5 business days. For urgent matters involving suspected security incidents or potential violations of these Terms, please indicate the urgency in the subject line of your message.